Ace the ITIL 4 Foundation Exam 2026 – Level Up Your IT Skills with Confidence!

A request for change (RFC) is fundamentally a formal proposal to modify any component of the IT service management framework, and it serves as a crucial initiation point for change control processes. The RFC includes details such as what the proposed change entails, the reasons for it, the potential implications, and any resources required for its implementation.

The essence of the RFC is to facilitate a structured approach to change management, ensuring that all changes are evaluated, approved, and implemented in a controlled manner. By submitting an RFC, stakeholders can help ensure that changes are aligned with business goals and that they do not adversely affect the existing service or infrastructure.

In contrast, the other options do not accurately capture the purpose of an RFC. While summarizing past changes, evaluating service impacts, or tracking user requests are all important facets of service management, they do not represent the core function of an RFC, which is to propose changes and initiate the change control process.