Ace the ITIL 4 Foundation Exam 2026 – Level Up Your IT Skills with Confidence!

A service being 'fit for use' means that it meets the agreed requirements set out by the stakeholders or customers. This concept emphasizes the importance of delivering a service that satisfies the needs and expectations of users in a practical manner. It takes into account various factors such as functionality, reliability, and usability. When a service is deemed fit for use, it ensures that the intended users can successfully carry out their tasks effectively with the service, thereby leading to higher satisfaction and usability.

While performance benchmarks, regulatory compliance, and availability are important aspects of service delivery, they don’t encompass the full scope of what it means for a service to be fit for use. A service could technically meet performance benchmarks or comply with industry regulations, yet if it doesn’t suit users' practical needs or agreed-upon requirements, it would not be considered truly fit for use.