Ace the ITIL 4 Foundation Exam 2025 – Level Up Your IT Skills with Confidence!

The correct choice highlights the importance of effectively utilizing resources to maximize the value they provide to the organization. In the context of ITIL 4, "optimize and automate" emphasizes the need for organizations to streamline their processes, reduce waste, and enhance efficiency through intelligent use of technology and people. The aim is to create a synergistic approach where both human skills and technological tools work together to improve service delivery and value creation.

Focusing solely on human intervention or increasing manual processes contradicts the principles of optimization, as these approaches often lead to inefficiency and may hinder productivity. Similarly, prioritizing technology without considering the human aspect overlooks the essential contributions of a skilled workforce, which is crucial in driving successful outcomes. Therefore, effectively utilizing resources to harness their full potential aligns perfectly with the goal of adding maximum value within the organization.