ITIL 4 Foundation Practice Exam

Release Management is responsible for?

1. Monitoring the performance of existing services

2. Making new and changed services available for use

3. Training staff on new software

4. Assessing risks associated with third-party suppliers

The correct answer is: Making new and changed services available for use

Release Management is a key practice within the ITIL framework that focuses on the planning, scheduling, and control of the movement of releases to test and live environments. The primary goal of Release Management is to ensure that new and changed services are made available to users in a controlled manner, minimizing disruption and ensuring that service reliability is maintained. Selecting "Making new and changed services available for use" highlights the essence of what Release Management encompasses. This includes not only the technical aspects of deploying new software versions or updates but also coordinating the activities needed to prepare the organization and its users for these changes. This practice ensures that all the necessary resources are in place and that users are ready to adopt the new functionalities. In contrast, the other choices represent responsibilities that fall outside the scope of Release Management. Monitoring the performance of existing services is typically managed by Service Performance Management or another operational practice. Training staff on new software is more aligned with Change Management or another training and communication initiative, focusing on user readiness and adoption rather than the deployment itself. Lastly, assessing risks associated with third-party suppliers falls under a broader risk management or supplier management initiative rather than the specific domain of Release Management. Thus, the correct answer identifies the primary responsibility of Release Management as enabling the availability of