ITIL 4 Foundation Practice Exam

The principle of 'Focus on value' emphasizes what aspect of an organization’s work?

1. Financial returns

2. Alignment of work to stakeholder value

3. Innovation and development

4. Compliance with regulations

The correct answer is: Alignment of work to stakeholder value

The principle of 'Focus on value' emphasizes the alignment of work to stakeholder value, which is central to the ITIL 4 framework. This principle highlights the importance of understanding what value means from the perspective of end users, customers, and other stakeholders involved. It underscores that every activity, service, and project should ultimately contribute to delivering value to these stakeholders. By ensuring that the organization’s work aligns with stakeholder value, it fosters a customer-centric approach that enhances satisfaction and drives the organization towards achieving its strategic goals. This principle encourages organizations to prioritize initiatives and resources that directly impact the value perceived by stakeholders. In doing so, it facilitates better decision-making and prioritization of activities that are truly beneficial. While the other options such as financial returns, innovation, and compliance are important aspects of an organization, 'Focus on value' specifically directs attention towards how all work contributes to stakeholder satisfaction and perceived value, making it the core interpretation of this principle within the ITIL 4 framework.