ITIL 4 Foundation Practice Exam

What does acceptance criteria refer to in the context of IT services?

1. A list of minimum requirements for service acceptance

2. A specific budget plan for project implementation

3. A summary report of stakeholder feedback

4. A schedule for service delivery

The correct answer is: A list of minimum requirements for service acceptance

Acceptance criteria in the context of IT services refers to a set of predefined standards or minimum requirements that must be met for a service to be accepted by stakeholders. These criteria act as a benchmark to evaluate whether the service has fulfilled the necessary specifications and effectiveness expected by users or customers. By establishing clear acceptance criteria, organizations can ensure that both the service providers and stakeholders clearly understand what is needed for the service to be deemed satisfactory. Using acceptance criteria helps facilitate a smooth transition from development to live operation, ensuring that all functional and non-functional requirements have been adequately addressed. Moreover, it allows for objective assessment and decision-making regarding the quality and readiness of a service before it is formally launched or handed over. In contrast, the other options represent different aspects of project and service management but do not directly encapsulate the essence of acceptance criteria. A budget plan addresses financial resources, stakeholder feedback focuses on subjective opinions, and a delivery schedule outlines timelines rather than the specific conditions for service acceptance.