ITIL 4 Foundation Practice Exam

What does service configuration management practice focus on?

1. Marketing the services to customers

2. Ensuring accurate information about service configurations

3. Designing new services based on market demand

4. Managing customer relationships

The correct answer is: Ensuring accurate information about service configurations

Service configuration management practice primarily focuses on ensuring accurate information about service configurations. This includes maintaining a comprehensive and up-to-date record of the configurations of all services within an organization, which is essential for effective service delivery and support. Accurate service configuration information is vital for several reasons. It aids in understanding the relationships between different components of services, supports incident and problem management, and facilitates change management processes. By having precise information about what configurations exist and how they interact, organizations can make informed decisions, minimizing risks associated with changes and ensuring that services are delivered consistently and reliably. This practice also underpins other ITIL practices by providing a reliable information source that enhances visibility and control over the service landscape. It enables IT teams to respond quickly to issues, evaluate the impact of changes, and ensure compliance with regulations or internal policies. The other options provided do not align with the core focus of service configuration management: - Marketing services to customers pertains to the service marketing perspective, which is separate from configuration management. - Designing new services relates to service design, which is about creating new offerings rather than managing current configurations. - Managing customer relationships falls under customer relationship management practices and does not directly relate to the configurations of services themselves.