ITIL 4 Foundation Practice Exam

What is a configuration in an IT service management context?

1. An inventory of all IT assets

2. A list of security protocols

3. An arrangement of configuration items

4. A strategy for disaster recovery

The correct answer is: An arrangement of configuration items

In the context of IT service management, a configuration refers specifically to the arrangement and relationships of configuration items (CIs) within a system. Configuration items can include hardware, software, documentation, and other components that are necessary for delivering IT services. Understanding the configuration of these items is crucial for managing a service effectively since it encompasses their interdependencies and interactions, which is essential for maintaining service quality, troubleshooting issues, and implementing changes. Furthermore, a clear configuration allows organizations to maintain accurate records of their service assets, manage changes effectively, and ensure compliance with policies and standards. This concept aligns closely with ITIL practices, which emphasize the importance of configuration management in enabling reliable IT service delivery. The other options, while related to IT management, do not accurately define configuration in this specific context. An inventory of all IT assets is broader and doesn't capture the relationships between items, a list of security protocols pertains specifically to information security rather than configuration management, and a strategy for disaster recovery focuses on risk management rather than the arrangement of configuration items. Thus, the correct choice highlights the essential nature of configuration in managing relationships among vital components of IT services.