ITIL 4 Foundation Practice Exam

What is meant by organizational velocity in the context of ITIL?

1. The agility of services in the marketplace

2. The speed and effectiveness of an organization's operations

3. The time taken to train employees for service delivery

4. The frequency of updates to service policies

The correct answer is: The speed and effectiveness of an organization's operations

Organizational velocity refers to the speed and effectiveness with which an organization operates, particularly in delivering services and responding to demands. In the context of ITIL, it emphasizes the importance of not just being fast, but also ensuring that processes are effective and align with the overall goals of the organization. This concept highlights that success is determined not just by how quickly an organization can act, but also by how well it can adapt and improve its services in response to changing circumstances and client needs. In contrast, the other options focus on more specific aspects of service delivery or operations. While option A mentions agility in the marketplace, it is narrower and does not encapsulate the broader operational effectiveness intended by organizational velocity. Option C relates specifically to training employees, which is just one part of improving service delivery but does not capture the full scope of organizational velocity. Similarly, option D discusses the frequency of updates to policies, which is a procedural aspect rather than a holistic view of how an organization can operate at a faster and more effective pace overall. Thus, the emphasis on both speed and effectiveness makes the second option the most aligned with the definition of organizational velocity in the ITIL framework.