ITIL 4 Foundation Practice Exam

Disable ads (and more) with a membership for a one time $2.99 payment

Prepare effectively for the ITIL 4 Foundation Exam. Engage with our quiz that features multiple-choice questions designed to enhance your understanding of ITIL principles and practices. Ensure that you are ready for the certification exam with confidence!

Each practice test/flash card set has 50 randomly selected questions from a bank of over 500. You'll get a new set of questions each time!

Practice this question and more.

What is the benefit of adopting an Agile approach in services management?

To eliminate all risks associated with projects
To enhance collaboration and iterative delivery
To create detailed documentation for every step
To ensure services are always available

The correct answer is: To enhance collaboration and iterative delivery

Adopting an Agile approach in service management primarily focuses on enhancing collaboration and iterative delivery. This method emphasizes the importance of teamwork and cross-functional cooperation, allowing teams to work closely together to achieve shared goals. The iterative nature of Agile facilitates regular feedback and continuous improvement, which are vital for adapting services to meet changing customer needs and evolving market conditions. In Agile, instead of trying to plan everything upfront, teams work in short cycles or sprints, which allows for adjustments based on user feedback and performance metrics. This approach encourages responsiveness and flexibility, making it easier to manage uncertainty and complexity in service delivery. By prioritizing collaboration and iterative processes, organizations can deliver higher-quality services that align better with customer requirements and expectations.