ITIL 4 Foundation Practice Exam

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Prepare effectively for the ITIL 4 Foundation Exam. Engage with our quiz that features multiple-choice questions designed to enhance your understanding of ITIL principles and practices. Ensure that you are ready for the certification exam with confidence!

Each practice test/flash card set has 50 randomly selected questions from a bank of over 500. You'll get a new set of questions each time!

Practice this question and more.

What is the primary effect of digital transformation on traditional business models?

Increased dependence on manual processes
Evolution to meet empowered customer needs
Reduction in overall operational efficiency
Stagnation of services offered

The correct answer is: Evolution to meet empowered customer needs

The primary effect of digital transformation on traditional business models is the evolution to meet empowered customer needs. In a rapidly changing digital landscape, customers have more access to information, increased choices, and higher expectations regarding their interactions with businesses. This shift compels organizations to adapt their business models, leveraging technology and data analytics to enhance customer experiences. Digital transformation facilitates greater personalization, faster response times, and improved service delivery, all of which are vital for aligning with customer demands. Thus, businesses evolve not just in terms of products and services but also by rethinking processes, structures, and strategies to become more agile and responsive. This alignment with customer expectations often leads to new opportunities for revenue generation and market expansion, further cementing the importance of digital transformation in evolving business practices.