ITIL 4 Foundation Practice Exam

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Prepare effectively for the ITIL 4 Foundation Exam. Engage with our quiz that features multiple-choice questions designed to enhance your understanding of ITIL principles and practices. Ensure that you are ready for the certification exam with confidence!

Each practice test/flash card set has 50 randomly selected questions from a bank of over 500. You'll get a new set of questions each time!

Practice this question and more.

What is the primary purpose of the portfolio management practice?

To ensure a consistent approach to incidents
To manage user expectations
To ensure the right mix of programs, projects, products, and services
To develop policies for resource allocation

The correct answer is: To ensure the right mix of programs, projects, products, and services

The primary purpose of the portfolio management practice is to ensure the right mix of programs, projects, products, and services. This practice focuses on aligning an organization's resources and investments with its strategic objectives. By maintaining an optimal balance in the portfolio, organizations can prioritize initiatives that deliver the most value and effectively respond to changes in the business environment. Effective portfolio management involves assessing the performance and risks associated with various initiatives, ensuring that resources are allocated to those that support overall business goals. It also allows for better decision-making regarding which projects to pursue or discontinue, ultimately improving the organization's ability to deliver value to customers and stakeholders. While the other choices touch on important aspects of IT service management, they do not capture the primary focus of portfolio management. For instance, managing user expectations is crucial, but it falls under service management rather than portfolio management. Similarly, ensuring a consistent approach to incidents pertains to incident management, and developing policies for resource allocation is part of broader resource management practices, which are not exclusive to portfolio management. Thus, the emphasis on the right mix of initiatives is what distinctly defines the portfolio management practice.