ITIL 4 Foundation Practice Exam

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Prepare effectively for the ITIL 4 Foundation Exam. Engage with our quiz that features multiple-choice questions designed to enhance your understanding of ITIL principles and practices. Ensure that you are ready for the certification exam with confidence!

Each practice test/flash card set has 50 randomly selected questions from a bank of over 500. You'll get a new set of questions each time!

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What term refers to a complete set of products and services managed throughout their lifecycles?

Service Offering
Service Portfolio
Service Catalog
Service Level Agreement

The correct answer is: Service Portfolio

The term that refers to a complete set of products and services managed throughout their lifecycles is the Service Portfolio. The Service Portfolio includes all services offered by the service provider, comprising three primary components: the service pipeline (future services), the service catalog (live services), and retired services. By managing the Service Portfolio, organizations can ensure that they maintain an up-to-date, comprehensive view of all services in relation to their value, risk, and alignment with business needs. This holistic approach allows for better decision-making regarding investments, service improvements, and the sunsetting of outdated services. In contrast, other options focus on specific areas. The Service Offering pertains to the distinct services that can be offered, while the Service Catalog is a subset of the Service Portfolio that lists all available services, including details and specifications of services currently offered. A Service Level Agreement defines specific service metrics and expectations agreed upon between the service provider and the customer but does not encompass the entire lifecycle management of the services themselves.