ITIL 4 Foundation Practice Exam

Which of the following best describes the concept of a release in ITIL?

1. A proposed change in organizational strategy

2. An update in company policies

3. A version of a service or configuration item made available for use

4. An assessment of employee performance

The correct answer is: A version of a service or configuration item made available for use

The concept of a release in ITIL is accurately described as a version of a service or configuration item made available for use. This definition aligns with the ITIL framework's focus on service management, where a release represents a specific iteration or update of a service, including its components and configurations, that is ready for deployment to the end-users. In the context of ITIL, releases are crucial because they facilitate the introduction of new features, improvements, or fixes to existing services with minimal disruption to the business. Effective release management ensures that these updates are delivered systematically, maintaining service quality and user satisfaction. By establishing clear definitions and processes around what constitutes a release, organizations can better manage changes and minimize risks associated with deploying new versions of their services. This definition underlines the importance of managing service lifecycles and highlights the value that organized release management brings to service stability and performance.