ITIL 4 Foundation Practice Exam

Which of the following best defines a practice in the context of ITIL?

1. A set of policies for decision making

2. A configuration of resources designed to offer value

3. A collection of organizational resources for performing work

4. A documented procedure for a specific process

The correct answer is: A collection of organizational resources for performing work

In the context of ITIL, a practice is best defined as a collection of organizational resources for performing work. This definition captures the essence of a practice as it encompasses not only the tools and technologies that may be used but also the people, processes, and information required to deliver services effectively. Practices in ITIL are designed to support value creation and focus on achieving specific outcomes. They include the collective capability to manage resources, coordinate tasks, and maintain a consistent approach to service management. While the importance of policies, configurations of resources, and documented procedures can’t be overlooked, they are more specific aspects of practices rather than comprehensive definitions. Policies provide guidelines for decision-making, configurations focus on the arrangement of resources to deliver value, and documented procedures detail how to perform specific tasks. However, practices encompass a broader scope, integrating all of these elements to ensure an organization can effectively deliver services and respond to changing requirements.