ITIL 4 Foundation Practice Exam

Which of the following dimensions addresses the protection and management of information and knowledge assets?

1. Organizations and people

2. Information and technology

3. Partners and suppliers

4. Value streams and processes

The correct answer is: Information and technology

The dimension that specifically addresses the protection and management of information and knowledge assets is the one focusing on information and technology. In the context of ITIL 4, this dimension emphasizes the importance of not only the technology itself but also the data, information, and knowledge that organizations rely on to provide value. Effective management of information and technology ensures that valuable data is securely stored, processed, and utilized while maintaining compliance with legal and regulatory standards. This dimension encompasses areas such as data governance, information security, and knowledge management, which are crucial for an organization's overall performance and ability to make informed decisions. While the other dimensions mention important aspects of managing services, they do not focus specifically on the management and protection of information as deeply as the information and technology dimension does. For example, the organizations and people dimension may cover roles and responsibilities, but it does not center on information management. Similarly, partners and suppliers relate to collaboration and sourcing, and value streams and processes focus on the flow of value through activities and tasks rather than the actual data and knowledge that inform decision-making.